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Despatch
of
Goods
•
Despatch of
your goods will occur only after satisfactory authorisation of payment.
•
Delivery is
free on all HK orders over HKD500. Our standard delivery charge is
HKD100 for
orders under HKD500.
•
Orders for outside
Hong Kong, are exclusive of Value Added Tax (VAT) and any customs duties,
it will incur an additional surcharge.
Delivery
of
Goods
Our
goods are
normally despatched within 5-14 days from receipt of your order.
Please note
individual delivery times stated for specific item/s. If your order
takes any
longer than the product states please contact us.
All deliveries
will be sent by courier, excluding deliveries direct from
manufacturers. A
signature will be required to acknowledge delivery. The signature of
the person
accepting delivery at the delivery address will be proof that you have
received
the delivery.
Claims for
damages and or shortages have to be made within 48 hours of receipt of
your
delivery. Any claims for damages and or shortages made after 48 hours
of your
delivery arriving will be refused. The time and date of your delivery
is
recorded with our carriers.
Please keep all
the packaging from your delivery in a safe and dry place, just in case
you need
to return any part of your order to us.
Returns
&
Refund Policy
Your
satisfaction is our first priority.
If
you are not
completely satisfied with your purchase for any reason, you can return
it
yourself within 7 days of receipt for a full refund., as long as it
arrives to
us in a saleable condition, unused, in the original condition and
packaging or
box. All damages must be reported within 48 hours of receipt
If you prefer,
you can request us to collect from you by courier, the cost of which
will be
deducted from your refund.
This
provision
does not affect your statutory rights (relating to faulty or
misdescribed goods
or your right to cancel orders under laws of Hong Kong
To
return an
item for a refund, please use a reputable Delivery service.
To
return goods
for any reason please call or E-mail our customer services department
(caltek@caltek.com.hk),
(852-2401 1222) who will give you instructions relating to the purpose
of the
return to be displayed on the parcel.
•
Please Note:
Goods returned must be returned in the original condition and packaging.
•
Goods returned
are at the expense of the consumer by registered means.
Products
requiring a replacement due to a fault will be returned to the consumer
at the
cost of Caltek Industrial (H.K.) Ltd., as long as they conform to our
faulty
goods policy.
Faulty
Goods
If
the goods
are found to be faulty within the warranty period, and require a
replacement or
part of, please email us or write to us immediately so we can to make
suitable
arrangements. We may wish to test your product to confirm the item is
faulty,
and should this be the case a replacement item will be sent to you
promptly.
In
the event of
free goods with any order being faulty. we are unable to offer a
refund,
exchange or return. All our products are quality checked by hand for
breakages
and marked accordingly, as a rule we do not test products however if we
do they
will be clearly marked.
Cancellation
If,
for any
reason other than a breakage you are unhappy with the item/s you have
ordered
you have the right to cancel within 7 days of receipt of your order, by
writing, or emailing us on caltek@caltek.com.hk.
With
cancellations, the cost of the collection (if made by our courier) will
be
deducted from your refund. If you wish to cancel before the items are
despatched, you are asked to contact us by e-mail as soon as
practicably
possible. If however your cancellation is received after the items have
been
despatched please return the item/s as detailed in our returns section.
In
certain circumstances, your cancellation may incur an administration
fee if
your order has been processed and we are within the time specified
online to be
able to deliver your items to you.
Caltek
Industrial (H.K.) Ltd.
Unit 11 10/F, Kwai Cheong Center,
50 Kwai Cheong Road,
Kwai Chung,
N.T. Hong Kong
Please
quote
your order number on the box.
Caltek Industrial
(H.K.) Ltd. will refund to the Customer the invoice value of the Goods.
The
Customer shall be liable for the postage costs to return the goods to
Caltek Industrial
(H.K.) Ltd. (Goods should
be returned with proof of delivery).
The
Customer
must take reasonable care of the Goods and return them in their
original
packaging in a saleable condition.
With this in
mind, Caltek Industrial (H.K.) Ltd. reserve the right to refuse
cancellation of
items within this scope.
©
Copyright
2006 Caltek Industrial (H.K.) Ltd.| All Rights Reserved. Revision: 10
Nov 2006
If
you have any
questions/comments about privacy, please do not hesitate to contact caltek@caltek.com.hk
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